Start a conversation
Start a conversation
  1. Casino Secret

FAQ - Frequently asked questions

  1. Register

    1. How do I open an account with Casino Secret?
    2. From which countries am I allowed to register an account?
    3. I have not received the activation link via email
      4. See all 5 articles »

  2. My Account

    1. I forgot my email address/password
    2. Can I change or update my account details?
    3. Can I change my password?
      4. See all 7 articles »

  3. Deposits & Withdrawals

    1. What payment methods do you accept?
    2. Which currencies do you accept?
    3. What is a CVV/CVV2 number?
      4. See all 31 articles »

  4. Welcome Cashback

    1. Are there any wagering requirements for the Welcome Cashback?
    2. 100 Free Spins Welcome-Cashback
    3. Terms and Condition Welcome Cashback
      4. See all 4 articles »

  5. Instant Cashback

    1. What is Instant Cashback?
    2. How do I earn Instant Cashback?
    3. How does Instant Cashback work?
      4. See all 6 articles »

  6. Rules for Casino and Games

    1. JP Exclusive
    2. JP Exclusive
    3. JP Exclusive
      4. See all 6 articles »

  7. Tournaments

    1. What is a tournament?
    2. What types of tournaments do you offer?
    3. How do I participate in a tournament?
      4. See all 4 articles »

  8. Account Verification

    1. How long does the verification process take?
    2. Know Your Customer (KYC) - Documents guidelines
    3. How do I verify a payment method used?
      4. See all 6 articles »

  9. Responsible Gaming

    1. Responsible Gaming
    2. Where can I get help?
    3. How can I change my limits?
      4. See all 4 articles »

  10. Technical Help

    1. Adding Casino Secret to safe sender list
    2. Application error and Troubleshooting
    3. How to enable JavaScript and update Flash?
      4. See all 7 articles »

  11. About Failed Deposit

    1. 3D Secure - Verified by Visa/MasterCard Secure Code
    2. Can I make a deposit using a payment method not in my name?

  12. Welcome Bonus

    1. Which games can I play with the Welcome Bonus?

  13. BIG WINNERS

    1. Raging Rex
    2. Razor Shark winner
    3. Pirate Kingsom MEGAWAYS
      4. See all 12 articles »

  14. Promotion

    1. Happy Hour
    2. 500€ Tournaments

  15. RAF

    1. JP exclusive
    2. How can I get RAF URL?
    3. JP Exclusive
      4. See all 9 articles »