If the withdrawal request has not been processed yet, you can simply cancel your pending withdrawal by clicking on the cancel button ('Withdrawals' tab) and confirm your request in a pop-up window.
If the withdrawal has already been processed from Casino Secret end, please allow up to 7 working days as the withdrawal might still reach your account. Most probably your bank, card issuer or e-wallet client holds the funds in a temporary or “suspense” account as the details they hold for the payment method are no longer valid.
In this case, you will need to contact our customer support who will be able to provide a proof of this transaction which you will need to present to your bank or payment method provider to trace and recover the funds.
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